Your Guide To Accessible Buses

To ensure our services are accessible for all, buses have been fitted with audio visual announcements and are all low-floor, wheelchair-accessible. In order to assist and improve your travelling experience, here are some of the ways in which we can help:

Wheelchairs & Scooters

Wheelchair users are very welcome on board our buses. We also accept some class 2 scooters. For more information, click here.


Many bus stops in the city have raised kerbs to allow wheelchair users to board and alight easily. If there is no raised kerb available, our bus can deploy a manual ramp for access.


Buggies come in all shapes and sizes making it difficult to stipulate how many we can carry. Our guideline capacity is for 2 buggies but will be less if a wheelchair or large buggy is also on board.

We ask that passengers are considerate of others and would encourage owners of large buggies to consider using a small, lightweight buggy when travelling on our buses as this will improve the travelling experience for all. In the event of a wheelchair user requiring the designated space, drivers will request for buggies to be folded away.


Folding bikes can be carried on a bus provided they can be safely stowed in the luggage area. There should be no protruding parts that may cause an obstruction. Routes 78 and 79 are the only two services with designated space for standing bicycles.

Helping Hand Scheme

'Helping Hand' has been designed for our drivers to help customers. The scheme provides the user with a pocket-sized card that carries a simple instruction to be shown discreetly to the driver. Some examples of messages include 'please wait until seated', 'please help me count my change' 'please face me I lip read' and 'priority seating required'.You can find out more information here.

Hearing Loops

Our 1 Stop Travel shop and the new buses on routes 1 and 1A are equipped with hearing loop technology for better quality sound for hearing aid users.

Accessibility Training

As part of our commitment to accessible travel all staff have disability awareness training which includes My guiding in partnership with Guide dogs.

Information for Blind and Partially Sighted Passengers

For information on what we can do to help click here.

Winner of UK Bus Awards 2015 for Putting Passenger First for Accessible Travel

Accredited by Visit England's Access for All

If you would like to book a scooter or wheelchair assessment, apply for a Helping Hand card, provide feedback or to speak to one of our accessibility officers contact us by:

E-mail us at

Telephone us on 01273 886200

Mondays Fridays ~ 7am - 7pm

Saturdays ~ 8.30am - 5.30pm

Sundays and Bank Holidays ~ 9.30am - 4.30pm.

Write to us at Accessibility, Brighton & Hove Bus and Coach Company,43 Conway Street, HOVE, East Sussex, BN3 3LT

07583 051915 : SMS for passengers that are deaf or have a hearingimpairment

night bus map