At Brighton & Hove we want to give you the best possible bus service we can. We continue to invest in new and better buses, and improve frequencies on our busiest routes.
Your feedback is always welcome. Where you think we need to improve or if you have found the service has beaten your expectations, it is important that you let us know. We endeavour to respond to all feedback in 5 working days as we fully investigate all reports we receive.
E-mail us at firstname.lastname@example.org
Telephone us on 01273 886200
Mondays to Fridays - 7am ~ 7pm
Saturdays - 8.30am ~ 5.30pm
Sundays and Bank Holidays - 9.30am ~4.30pm.
Write to us at Brighton & Hove Bus and Coach Company, 43 Conway Street, HOVE, East Sussex, BN3 3LT
07583 051915: SMS for passengers that are deaf or have a hearing impairment
E-mail us at email@example.com
Telephone us on 01273 886222
Fax us on 01273 886163
Write to us at Coach Hire, Brighton & Hove Bus and Coach Company, 43 Conway Street, HOVE, East Sussex, BN3 3LT
Brighton Area Buswatch represent bus users in and around the Brighton area and deal mostly with strategic issues affecting lots of people. They campaign improvements to bus services and fares on behalf of bus users. Find out more here
If you are not happy with the response to a complaint, please get in touch with customer services and we will endeavour to help and prevent any future occurrences. If you are dissatisfied with the handling of your complaint, you may wish to contact Bus Users UK. Bus Users UK are an independent body which caters for the interest of customers by providing an independent means of reviewing customers' complaints when these have not been settled with bus operators. Once they have details of your complaint, if appropriate, they will contact the bus company on your behalf. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.
Visit Bus Users UK website
Phone lines are open:
Mondays - Fridays ~ 7am - 7pm
Saturdays ~ 8:30am - 5:30pm
Sundays and Bank Holidays ~ 9:30am - 4:30pm