If you lose an item on a Brighton & Hove bus please contact
us in person at:
1 Stop Travel, 26 North Street, Brighton, BN1
Monday - Friday ~ 8:30am - 6.30pm
Saturday ~ 9am - 5.30pm
Sunday and Bank Holidays ~ 9.30am - 4pm
Alternatively you can call our customer
services team on 01273 886200.
- Due to the volume of enquiries we receive we are unable to
contact drivers and ask them to stop and search their bus unless
the lost item is deemed to be required urgently. When a driver
needs to stop the bus, to take a radio call and search the bus, it
delays the service which can be frustrating for customers on board.
We would like to thank you for your understanding if we are unable
to contact the driver straightaway.
- If we are unable to contact the driver, we will normally know
if we have an item matching your description from around
mid-morning the following day. However it can take up to 2 working
days for items to arrive at 1 Stop Travel and be available for
- Bus depots can be dangerous places. To protect your safety, we
will transport lost items to our safe and friendly 1 Stop Travel
Shop for collection so you don't get put at risk by having to
negotiate large moving vehicles in our bus depots.
- We take our responsibility to look after your items very
seriously. Therefore only carefully selected member of staff have
access to our customers' lost possession. This does mean that we
are unable to intercept any items in transit to 1 Stop Travel and
we thank you for your patience whilst we make items available for
- We do our best to match your description of an item you have
lost with the information we have on our records. Whilst we do our
best, we cannot guarantee an item matching your description is
actually your item until you go to view it at 1 Stop
If your item has been found you can collect it free from our 1
Stop Travel Shop, 26 North Street, Brighton, BN1 1EB.
We'll do our best to reunite you with your lost property, but we
cannot be held responsible for any item left on our vehicles.
Please make sure you check before you leave the bus.